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The Lister Hospital

Chelsea Bridge Rd, London SW1W 8RH, UK – 020 7730 7733

The customer service at Urgent Care it’s very professional and helpful. They attended us immediately with proper follow-up and action plan.

Excellent . I had an operation and everything was perfect . Amazing hospitality, I felt during my stay and the operation that everything is under control . Any staff member was in a very high level of Knowledge and any service they provided was superb . Thanks everybody there and special the doctor . Well done !!!

Chelsea and Westminster Hospital

369 Fulham Rd, Chelsea, London SW10 9NH, UK – 020 3315 8000

Excellent customer service. Staff are professional and very helpful. They do care about the patients. I visited emergency once during pregnancy and once after - was interviewed by the same man - he was very helpful, seeing I have little baby with me asked me to wait in separated area not to expose the baby to all the germs in main waiting room. I also gave birth in this hospital and care I received in birthing centre then labour ward, following Simpson unit and postnatal was just the highest standard. I had complications during the labour but they made me feel safe and decreased my suffering to the very minimum. My husband was treated on several occasions in London's best private clinics but C&W was even better. I was very well looked after. Thank you all at C&W.

Yesterday I cut myself badly enough to warrant a trip to A & E. There was a bit of a wait, as it was VERY busy for the day and time (but I was just happy to have an A & E that was open and well run!). However, all staff were friendly, helpful and professional and the waiting room itself was clean, modern, airy and comfortable. The young Dr that helped me was wonderful! He was cheery, confident and very kind. He patched me up and filled me with confidence that things would be fine. Well done him and Chelsea and Westminster Hospital!

Charing Cross Hospital

Fulham Palace Rd, Hammersmith, London W6 8RF, UK – 020 3311 1234

God bless the NHS and its paramedics. I'm especially referring to three who attended me last week after a serious fall in the kitchen: Lydia, Charlotte and Tom. They were cheerful, fully professional and completely focussed during the half hour or so in which they assessed my condition. In the end they felt it prudent to bring me to Charing Cross A&E to be on the safe side. After a thorough examination I was released and except for some bruising I'm fine. As I'm 80 years old, it could have been quite different.

I went to A&E, I actually have been there several times, and they always perform professionally. I have never experienced long ridiculous hours of waiting despite many patients in the waiting room (of course, you need to understand it may take over an hour, so bring books or magazines or phone to kill time), and staffs at the reception are all very helpful and attentive. They understand what I need, and they always make me feel better. Today, I had a doctor (GP) called Simon, and he examined my symptoms very carefully that I could trust his assessment. He kindly wrote down the list of the medicines (difficult names!) on my notebook. This is my little thank you to this hospital for their great service.

Local hospitals - community hospitals and hospitals with A&E departments for SW5 9JT.

The new NHS website below is very well worth a look. Hospitals are not only listed but evaluated. I certainly know which ones I would go to! At the very least you will know what questions to ask if you are sent to one which has not entered its data. Good luck!
Find the local Health Trust for SW5 9JT